A representative from Thames Water will be available at Swindon Libraries to discuss the Priority Services Register and WaterHelp over the following days:
| Thursday 13th April, 11am – 1pm | Central Library |
| Friday 14th April, 1pm – 3pm | North Swindon Library |
| Monday 17th April, 11am – 1pm | Highworth Library |
| Tuesday 18th April, 11am – 1pm | West Swindon Library |
| Wednesday 19th April, 1pm – 3pm | Park Library |
There is no need to book, just turn up on the day. For more information, contact Rob: Rob.hanks@thameswater.co.uk
How the Priority Services Register (PSR) can support you
During a supply interruption PSR customers are contacted by Thames Water’s care team for bottled water deliveries directly to their homes if they are unable to get to a collection hub.
The system also gives them advanced warning of planned work which may risk an interruption to their water supply, helping customer to prepare or make alternative arrangements for themselves or their families. The service also provides tailored communication services such as bills in large print, audio, or braille.
Thames Water customers who are living with long-term health conditions, mobility issues or qualify for a pension can join the company’s free priority services register. Thames Water has over 278,000 customers signed up to its PSR but aims to have 410,000 by 2025.
Customers can find out if they qualify for the PSR and sign up by visiting Priority Services or calling 0800 009 3652. Relatives, charities, and carers can also visit the priority services page and fill in a simple to use application form, to sign up a customer on their behalf.
We can help if you:
- can claim a pension
- have a disability or serious illness
- need a consistent supply of water for a medical condition
- have a child under five
- need translation or help to understand communications from us
- have a condition that affects your life such as dementia
- are blind, partially sighted, deaf, or hard of hearing
- have a mental health condition
- need extra support due to life-changing events like bereavement
Financial support provided by Thames Water: https://www.thameswater.co.uk/help/account-and-billing/financial-support
We have discount tariffs for those on low incomes:
WaterHelp provides a 50% discount if your income is below £17,0005 outside of London and below £21,749 in London. Over 260,000 households are registered for this scheme.
WaterSure caps your bill if you are on a meter but are in receipt of a means tested benefits and have a high demand for water due to a large family or a medical condition.
We offer flexibility in our payment plans to manage inconsistent income.
We provide support to those in arrears with our payment matching scheme – if you pay your bill for two years, we will match your contribution towards your arrears and ensure you have no water debt at the end of the scheme.
Swindon Libraries & Info. Service 